xbajee Privacy Policy

Welcome to xbajee. This Privacy Policy ("Policy") applies to the xbajee website and all related services. It explains what information we collect when you use our platform, register an account, or use any of our services, the purposes for which that information is used, and how it is kept secure.

This Policy applies to all users in Bangladesh. By accessing our website or using our services, you are considered to have accepted the terms of this Policy. This Privacy Policy is an integral part of our Terms and Conditions.

If you disagree with any part of this Policy, please stop using our services. If you have any questions or concerns, contact us directly through the channels listed below.

2.1 Identity Information

To open an account with xbajee, you are required to provide some basic identity information. This includes:

• Full name and date of birth
• Valid email address
• Mobile number (for OTP verification)
• Residential address
• National ID card or passport number (if identity verification is required)

2.2 Financial Information

We collect transaction-related information to process deposits and withdrawals. This includes details of your payment method (such as bKash, Nagad, Rocket, Upay, or a bank account), transaction amounts, and timestamps. We do not store full payment card numbers or PINs.

2.3 Usage Information

Certain technical data about your activity on our platform is recorded automatically — such as your IP address, browser type, device information, time spent on each page, and which games or sections you visit most.

2.4 Communication Information

When you contact our support team via live chat or email, records of those conversations are retained to help us improve the quality of our service.

xbajee collects information in several ways:

1. Information you provide directly: What you enter in registration forms, login, deposit/withdrawal forms, or support tickets.
2. Automatically collected information: Data about your browsing behaviour collected through cookies, web beacons, and log files.
3. From third parties: Verified information received from payment gateways or identity verification service providers.

We do not collect information from any public social media profile without your consent.

xbajee uses the collected information for the following purposes:

4.1 Account Management

Information is used to create your account, verify your identity, manage the login process, and maintain account security.

4.2 Service Delivery and Improvement

Usage data is analysed to personalise your experience, identify technical issues on the platform, and develop new features.

4.3 Financial Transaction Processing

Financial information is used to process deposits and withdrawals securely and to prevent fraud.

4.4 Customer Support

The support team uses your account and communication information to resolve your issues quickly and effectively.

4.5 Marketing Communications

If you have agreed to receive notifications, you will be informed of new bonuses, promotions, or important updates via email or SMS. You can opt out of these notifications at any time.

xbajee uses industry-standard security technology to keep your information safe. All sensitive data stored on our servers and databases is protected with SSL encryption.

5.1 Technical Security

• Data transfer via SSL/TLS encryption protocols
• Storage in encrypted format in the database
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

5.2 Organisational Security

Only authorised staff can access your information, and they operate under strict confidentiality agreements. A minimum-necessary-access principle is applied to internal data use.

5.3 Retention Period

Information is retained for as long as your account is active and for the period required to meet applicable legal obligations after it is closed. Information that is no longer needed is not kept beyond that point.

xbajee never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Partners

Payment processors, identity verification providers, and technology service providers receive only the minimum information necessary to perform their functions. These partners are contractually bound to meet our privacy standards.

6.2 Legal Obligations

We are required to disclose information when mandated by applicable law in Bangladesh or by a court order. In such cases, we will make every effort to notify you in advance where possible.

6.3 Business Transfer

In the event of a business merger or acquisition, information may be transferred, but the new management will be bound to continue observing this same Privacy Policy.

The xbajee website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help identify you on subsequent visits.

7.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functional Cookies: These remember your preferred language, theme, or other settings.
• Analytics Cookies: These help analyse platform usage to improve our services.

7.2 Cookie Control

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.

As an xbajee user, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be corrected.
• Right to Erasure: Subject to certain legal conditions, you may request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be stopped.
• Opt Out of Marketing Communications: You may stop receiving promotional messages at any time.
• Data Portability: You may request your information in a structured, readable format.

To exercise these rights or to raise any complaint regarding your information, contact us through the methods listed in section 11 below. Further answers on data rights are available in our FAQ.

All xbajee services are intended solely for individuals aged 21 and above. We do not knowingly collect any information from minors (persons under the age of 21).

Age is verified at the time of registration. If there is reason to suspect that a user has provided a false age, that account will be suspended immediately and the relevant information will be deleted. Please read our Responsible Gaming section to learn how we promote responsible play.

If a parent or legal guardian believes that their minor child has submitted information on our platform, please contact us immediately — we will arrange to delete that information promptly.

xbajee reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• Registered users may be notified by email.
• Consent to the new policy may be requested when you next access the site.

If you continue using our services after a change has been made, you will be considered to have accepted the updated policy. To get a full picture of your relationship with us, visit our About Us page.

If you have any questions, complaints, or requests to correct information regarding this Privacy Policy, please contact the xbajee support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.

How to Get in Touch

• Live Chat: Click the live chat button at the bottom right of the site for immediate assistance.
• Email: [email protected]

When submitting a data-related request, please use the email address or mobile number registered to your account so that identity verification can be completed quickly. We aim to respond to all requests as soon as possible after receipt.